➽ Assist customers with inquiries, order placements, and troubleshooting.

➽ Answer inbound telephone calls promptly, politely and in a professional manner.

➽ Guide callers through troubleshooting, navigating the company site or using the products or services

➽ Email Customer Service - respond to customer emails promptly, addressing inquiries, complaints, and requests with professionalism and empathy.

➽ Strong problem-solving skills and patience when dealing with customers.

➽ Provide detailed product and service information to customers.

➽ Ensure a high level of customer satisfaction with every interaction.

➽ Utilize software tools such as Microsoft Excel, Google Sheets, and specialized data entry platforms to input, verify, and manage data efficiently.

➽ Collaborate closely with clients to understand their specific requirements and deliver customized solutions that meet their expectations.

➽ Ensure data accuracy and integrity through meticulous attention to detail and adherence to quality assurance protocols.

➽ Manage large volumes of data while maintaining confidentiality and security measures to safeguard sensitive information.